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Customer Support Agreement

LiuGong offers a wide variety of customer support agreements. We customise each support plan to the unique needs of our customers and the projects they are working on.

Our clients depend on their construction plant to get the tough jobs done. Heavy machinery maintenance should be part of every project plan. Our customer support agreements give customers the confidence to plan regular inspections and maintenance so they can rely on their machines to get them through.

LiuGong is committed to providing excellent service in the following areas:


Service support

LiuGong’ provides parts and service solutions for customers’ ongoing operational needs. Our team of LiuGong dealers are always ready to solve any operational issues as fast as possible. They can assist with warranty and service repairs, planned maintenance, sourcing genuine parts and organising training.


Parts support

Genuine LiuGong parts are only available through LiuGong certified dealers. Our genuine parts keep LiuGong machines performing at their best. We keep our parts distribution centres well-stocked with our extensive range. This gets parts and suppliers to customers as fast as possible.


Maintenance support

Our local LiuGong dealers provide factory-trained, heavy machinery technicians for maintenance and repairs. They work to precise specifications and maintenance schedules to keep our machines at top performance.


Machine inspection

LiuGong dealers can inspect all machines before the next busy season or big project. They will ensure every machine is in top operating order to achieve maximum productivity with minimal downtime.

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